Return & Exchange Policy
30‑Day Return Window
You may request a return or exchange within 30 days of receiving your order.
Eligibility
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Products must be unused, unopened, and in original packaging.
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For hygiene reasons, opened personal care items (toothpaste, tooth powder, shampoo bars, eye masks, eye mask sticks, face masks) are not returnable unless defective.
Defective or Wrong Items
If you receive damaged, expired, or incorrect items, contact us within 48 hours with photos. We will send a replacement or issue a full refund.
Non‑Quality Returns
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You pay return shipping.
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Original shipping fees are non‑refundable.
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Refund will be for product cost only, minus actual shipping costs.
Exchange Process
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Contact customer service with your order number and reason.
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We will provide return instructions.
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Ship the item back (keep tracking number).
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After inspection, the new item ships within 5–7 business days.
Refund Timing
Refunds are processed within 5–10 business days after we receive the return. Timing depends on your payment provider.